Shipping Policies

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

All UK shipping is Free with tracked courier service, you will receive notifications via email or SMS if you have provided your details.

International Shipping

Spend Price

£10-£70 £15

£71-£200 £25

£201 and over £35

Customs and VAT

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email or 10 days for international orders, please contact us at therugsquad@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 28 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at

therugsquad@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at

therugsquad@gmail.com

Return Address

Kilimshop
Ufuk Safa
143B Harbour Road Industrial Estate
Lydney
GL15 4EJ

0790 451 6404