Shipping Policies
Shipping Policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
All UK shipping is Free with tracked courier service, you will receive notifications via email or SMS if you have provided your details.
International Shipping
Spend Price
£10-£70 £15
£71-£200 £25
£201 and over £35
Customs and VAT
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email or 10 days for international orders, please contact us at therugsquad@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 28 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at
therugsquad@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at
therugsquad@gmail.com
Return Address
Kilimshop
Ufuk Safa
143B Harbour Road Industrial Estate
Lydney
GL15 4EJ
0790 451 6404
3 for the price of 2
Buy any 3 cushion covers and only pay for the two.
Kilim Collections
Testimonials
Margaret Hall
Hi
My rug was delivered as arranged on Friday and I can confirm that the
stretching has been successful as the rug lies flat once again. Marvellous!
Many thanks
Frances
I just wanted to say that we are absolutely delighted with the carpet and your service which has been fantastic. The carpet looks like new and we will certainly send you more.
All the Best
Frances
Ann
Hi Ufuk, Just a note to say thanks again for the excellent work of repairing my rug. it’s 40 years old and it looks like new. Your skilled craftsmen had restored the fringes,sides and cleaned it so the colours are vibrant again. A wonderful result, Many thanks Ann Sullivan
From Gemma, PA to Brian Ferry
“We have used the Kilimshop for both cleaning and repair work and highly recommend them. Mr Ufuk Safa was extremely helpful and reliable throughout and we would not hesitate to use their services again. Many thanks” Best wishes, Gemma PA to Bryan Ferry Studio One
Lindsay, PA to Julia Samuels MBE
Julia Samuel asked me to drop a line to you to thank you very much for doing the rugs. She is very pleased with them all and says you have done an excellent job on them. Kind regards Lindsay,
Testimonial from Julia SamuelsMBE